Fathom Water Copperas Cove

There will be no interruption in water service to our customers resulting from fathom s decision to close their business.

Fathom water copperas cove. Many customers of fathom lodged complaints over the. The company which is an outsourced water billing department. Municipal utilities is located at city hall 914 s. When copperas cove began working with fathom for water utility service in april 2017 customer billing issues began almost immediately.

On wednesday evening the city of copperas cove provided an update and addressed several questions made on social media about city water accounts and services. The city is in partnership with fathom global water management who is responsible for connections disconnections transfers billing and customer service. The city of copperas cove provides water sewer drainage and solid waste services. Rather than shy away he personally discussed billing.

Copperas cove fathom water systems president jason bethke faced a roomful of angry customers at the city of copperas cove meeting tuesday. City of copperas cove 914 s. Copperas cove tx 76522 254 547 4221. Requests for service must be completed by calling 1 254 547 8718.

The city is contracted for 15 years of fathom service an. To establish your utility services we require the following documentation be emailed to utilities copperascovetx gov referencing your name and service address. Copperas cove tx copperas cove city leaders are tackling the conversation on how to move forward after their utility administration company fathom closed for good. Copperas cove texas some people in copperas cove had been complaining about high water bills disconnection issues web portal issues and multiple other issues after the city outsourced its.